It’s been a long 9 weeks and we cannot wait to see all of our loyal and supportive patients back in our
office! We are currently working with a more limited schedule than before, so please be patient as we
navigate through this, together.
There are a few key changes we’ve made to our appointment protocol to ensure we are maintaining social
distancing and following strict COVID-19 health and safety protocols - for you AND for us.
Call from your car once you’ve arrived at the office for your appointment. A staff member will come out
to greet you, take your temperature and conduct a short COVID-19 health screening to make sure you are
good health prior to entering the building. Our doors will remain locked during normal business hours to
ensure only those who have been screened can enter.
Please arrive at your appointment wearing a mask or protective face covering. We will not be able to
bring you inside the office without one.
We will then bring you inside, offer you hand sanitizer and bring you straight back into your
room. We will at no point have any patients waiting in the lobby!
You will be greeted by Dr. Elbert or Dr. Jacqueline wearing their Personal Protective Equipment deemed
necessary by your specific treatment. (N95 mask, gloves, face shield or protective eyewear, etc.) We ask
that you leave your mask on during the procedure, and only take it off if necessary to complete the
All necessary transactions will be done in the room your treatment is being performed. This will avoid
unnecessary back ups in the lobby.
You will then be walked out through the back door of the office. This is the best way to keep all staff
and patients socially distanced while maintaining one steady flow of traffic throughout the building.
And of course, all rooms will be heavily disinfected immediately after you leave just as we have always done
prior to the pandemic. We will place a major focus on high-contact areas such as chairs, doorknobs, counter
tops, mirrors and more.
Watch us take you through what your next appointment will look like:
We are still continuing to conduct Virtual Consultations if you prefer a quicker and no-contact