Practice Policy Update Regarding COVID-19
Monday, January 4, 2021:
We are open!
We cannot wait to see all of our amazing patients in our office! We are currently working with a more limited schedule than before, so please be patient as we navigate through this, together.
There are a few key changes we’ve made to our appointment protocol to ensure we are maintaining social distancing and following strict COVID-19 health and safety protocols - for you AND for us.
- Call our office from your car once you’ve arrived for your appointment. A staff member will come out to greet you, take your temperature and conduct a short COVID-19 health screening to make sure you are in good health prior to entering the building. Our doors will remain locked during normal business hours to ensure only those who have been screened can enter.
- Please arrive at your appointment wearing a mask or protective face covering. We will not be able to bring you inside the office without one.
- We will not have more than one patient in the lobby at a time.
- You will be greeted by Dr. Elbert or Dr. Jacqueline wearing their Personal Protective Equipment deemed necessary by your specific treatment. (N95 mask, gloves, face shield or protective eyewear, etc.) We ask that you leave your mask on during the procedure, and only take it off if necessary to complete the treatment.
- All necessary transactions will be done in the room your treatment is being performed. This will avoid unnecessary back ups in the lobby.
- You will then be walked out through the back door of the office. This is the best way to keep all staff and patients socially distanced while maintaining one steady flow of traffic throughout the building.
And of course, all rooms will be heavily disinfected immediately after you leave just as we have always done prior to the pandemic. Each room is equipped with an air filter as an added safety measure. We will place a major focus on high-contact areas such as chairs, doorknobs, counter tops, mirrors and more.
We are still continuing to conduct Virtual Consultations if you prefer a quicker and no-contact experience.
Virtual Consultation
For the safety of our patients and staff, we ask that you reschedule your appointment and do not enter our office with any of the following conditions:
- You have tested positive for COVID-19 in the last 14 days.
- You have been in close contact with someone who has tested positive for COVID-19 in the last 14 days.
- You traveled more than 150 miles or have been in close contact with someone who has traveled in the last 10 days.
- You are experiencing any of the following symptoms:
- fever or chills
- cough
- shortness of breath
- fatigue
- muscle or body aches
- headaches
- sore throat
- loss of taste or smell
- nausea, diarrhea, or vomiting
Concerned about getting the Moderna vaccine after having recently received filler treatment? In some studies, it has been observed that a small percentage of the vaccinated groups experienced localized inflammation (swelling) after receiving the Moderna COVID-19 Vaccine. In said cases, all studied reactions were temporary immune responses. It has been suggested that patients refrain from getting filler two weeks before and after the vaccine. If you have any questions, please feel free to call our office!
Thank you for your continued support and we can't wait to see you again!
Kindest Regards,,
Dr. Elbert, Dr. Jacqueline and staff at Cheng Plastic Surgery
